bh99 Privacy Policy — Your Data, Our Responsibility
Your personal information on the bh99 platform is stored with the highest level of security. Through SSL encryption and strict data protection practices, we are committed to safeguarding your privacy.
SSL Encryption Secured
Introduction & Scope
bh99 believes that user privacy is a fundamental right. By using our platform, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform and contact us.
"Personal information" as used in this policy means any information that can directly or indirectly identify a specific individual. We use this information only for lawful purposes and under no circumstances sell it to third parties.
bh99 operates this policy in accordance with the applicable data protection laws and regulations of Bangladesh. We are committed to complying with the relevant provisions of the Digital Security Act.
What Information We Collect
bh99 may collect the following types of information. The purpose of collection is clearly stated in each case.
Identity Information
Information you provide at the time of account registration includes:
- Full name
- Date of birth (for age verification — 21 years or older)
- Email address
- Mobile number
- National ID or passport details (where applicable)
Financial Transaction Information
Information required to process deposits and withdrawals:
- bKash / Nagad / Rocket account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal dates and times
Note: Card numbers or PIN codes are never stored.
Technical Information
Information automatically collected from your browsing session:
- IP address
- Browser type and version
- Device information (mobile / desktop)
- Operating system
- Login date and time
- Cookie and session data
Gaming Activity Information
Information related to your use of the platform:
- Play history and preferences
- Betting patterns
- Bonus and promotion usage records
- Support tickets and chat logs
- Account settings and preferences
Purpose of Data Use
bh99 uses your information for the following legitimate purposes. We commit that your information will not be used for any purpose beyond this list.
- Account Management: To create, verify, and keep your account secure.
- Identity Verification (KYC): To confirm your identity and age in compliance with applicable law — only those aged 21 or older may use the platform.
- Financial Transaction Processing: To complete deposits and withdrawals seamlessly via bKash, Nagad, Rocket, or bank transfer.
- Fraud Prevention: To protect the platform and users from unauthorized access, money laundering, and other illegal activities.
- Customer Support: To provide effective support via 24/7 live chat and email.
- Responsible Gaming: To identify signs of excessive gambling and take necessary steps to protect users.
- Service Improvement: To analyze the user experience and make the platform more effective.
- Legal Compliance: To comply with applicable laws and directives from regulatory authorities.
Data Sharing & Disclosure
bh99 may share your information with third parties in limited and specific circumstances. Strict data protection agreements are in place in each case.
3.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket, banks), technology infrastructure, and cybersecurity service providers may access limited information — only the portion necessary to perform their specific function.
3.2 Legal Obligations
Where required by a Bangladeshi court, government authority, or applicable law, bh99 is obliged to provide the necessary information. In such cases, you will be notified in advance wherever possible, unless legally prohibited.
3.3 Business Transfers
In the event of a merger, acquisition, or asset transfer involving bh99, your information may be transferred. In such circumstances we will notify you in advance and require the new entity to comply with this Privacy Policy.
3.4 What We Never Do
- Sell information to third parties
- Share information with advertisers
- Disclose information on social media without your consent
- Use information for fraudulent purposes
Data Security Measures
bh99 applies industry-standard technical and organizational measures to protect your information.
SSL/TLS Encryption
All data transmissions are secured with 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems block unauthorized access.
Access Controls
Strict role-based access control — only authorized staff can access data.
Our server infrastructure undergoes regular security audits. Stored data is kept in encrypted form and database access is protected by multi-factor authentication. However, 100% security on the internet cannot be guaranteed — so we ask that you always use a strong password and keep your login credentials private.
In the event of a security breach, we will notify affected users as quickly as possible in accordance with applicable law.
Cookies & Tracking Technologies
bh99 uses cookies and similar tracking technologies to operate the website. These technologies improve your browsing experience and keep the platform running smoothly.
Cookie Types
- Essential Cookies: These are necessary to maintain login sessions and ensure security. Disabling these cookies will prevent the site from functioning properly.
- Performance Cookies: Used to analyze which pages on the site are visited most, helping us improve our services.
- Functionality Cookies: To remember your preferences (such as language selection).
Most browsers offer cookie controls. However, blocking all cookies may reduce some site functionality. We do not use third-party advertising cookies.
Your Rights
Every user of the bh99 platform has the following rights regarding their own information.
Right to Access
You may request a full account of what information we hold about you.
Right to Rectification
You may request correction of inaccurate or outdated information.
Right to Erasure
You may request deletion of your information, subject to certain conditions.
Right to Restrict Processing
You may object to the processing of your information for specific purposes.
Right to Data Portability
You may request a copy of your information in a portable format.
Right to Withdraw Consent
You may withdraw consent for consent-based data processing at any time.
Data Retention Period
bh99 retains your information for as long as it is necessary or legally required. General guidelines are:
- Active Accounts: All relevant information is retained for as long as the account remains active.
- Closed Accounts: After an account is closed, information is retained for a defined period for legal and regulatory requirements.
- Financial Records: Transaction records must be retained for a set period as required by applicable law.
- Marketing Data: Deleted promptly upon withdrawal of consent.
- Technical Logs: Kept for a limited period for security purposes.
After the retention period has passed, data is securely deleted or anonymized so that it no longer qualifies as personal information.
Protection of Minors
bh99 is a responsible platform. Our services are intended only for those aged 21 or older. We never intentionally collect information from minors.
Age is verified at the time of registration. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.
If you suspect that we hold information about a minor, please contact us at [email protected].
Policy Changes & Updates
bh99 may update this Privacy Policy from time to time. Reasons for changes may include new legal regulations, technological developments, or changes to our services.
For significant changes, we will notify you in advance via your registered email address or through an on-site notice. Continued use of the platform after changes are made will be considered your acceptance of the updated policy.
Previous versions are retained by us and will be provided upon request.
Contact Us
For any questions, complaints, or requests to correct information related to this Privacy Policy, please get in touch. Our dedicated support team is always ready to assist in both Bengali and English.
Available directly on the site
Use live chat for a quick response.